Back to catalogue

Customer Support Flow

Developer Official v1.1.29

Classifies customer intent and drafts appropriate responses

by skrptiq

customer-service support triage
workflow Updated 16 July 2026 4 nodes

Sign in to import this skrpt into your workspace.

Sign in
What's included 4 nodes
1 workflow 1 skill 2 prompts
workflow (1)

Customer Support Flow

Classifies customer intent and drafts an appropriate response

skill (1)

Response Drafting

Generates empathetic, on-brand responses to customer enquiries

prompts (2)

Classify Intent

Core prompt for classifying customer message intent

Customer Response Draft

Task prompt for drafting professional customer support responses

Requirements 1 service, 1 data type
Services
  • LLM Service
Data Handling
  • pii
Security Passed
All checks passed v1.1.29 · scanner v3.3.0

Detected

  • Services: llm-service
  • Permissions:
  • Data Handling: pii
Version history 18 releases
v1.1.29 latest 16 July 2026

GH#845 — republish with American English (en-US) content, completing the source-only GH#805 flip that never reached the Hub. Copy only — no functional or behaviour change.

v1.1.28 3 July 2026

GH#745 — declare per-step `output: {name, type}` on every execution step (intent/text, draft_response/text, toned_response/text, polished_response/text, structured_data/json, formatted_response/text, masked_response/text). Lights up the #744 rich flow-map. Content-only; no bindings or logic changes.

v1.1.27 7 June 2026

GH#645 Row 3b — migrate to K-037 dep-referenced schema. Strip 14 inline shared-content files and declare 14 hub-shared deps (UUID id + slug name + version + checksum from `gen-dep-checksums.mjs`). Closes pre-Step-3 inline-vendoring for this bundle.

v1.1.26 22 May 2026

Wave 2: re-signed with canonical engine signing pipeline.

v1.1.23 19 May 2026

Signature fix — RELEASE_NOTES.md now included in integrity checksum.

v1.1.22 19 May 2026

Initial catalogue release with full structural and content-quality validation. All scanner checks pass.

v1.1.21 18 May 2026

Release notes unavailable for this version.

v1.1.20 14 May 2026

Release notes unavailable for this version.

v1.1.19 14 May 2026

Release notes unavailable for this version.

v1.1.17 11 May 2026

Release notes unavailable for this version.

v1.1.16 27 April 2026

Release notes unavailable for this version.

v1.1.15 25 April 2026

Release notes unavailable for this version.

v1.1.14 18 April 2026

Release notes unavailable for this version.

v1.1.13 16 April 2026

Release notes unavailable for this version.

v1.1.12 15 April 2026

Release notes unavailable for this version.

v1.1.11 14 April 2026

Release notes unavailable for this version.

v1.1.10 13 April 2026

Release notes unavailable for this version.

v1.0.0 29 March 2026

Release notes unavailable for this version.

More from Developer

View all →

Send feedback

Sign in to send feedback — it lets us follow up and keeps the tracker free of spam.